Returns & Exchanges

Online Returns

We offer a no questions asked free return policy for new products within 30 days of your purchase. Please note all items must be in new and unused condition with all tags to qualify for a return. If the return process is not followed your return could be denied and sent back to you. To qualify for free return shipping your original order must be over $100. Only one return label will be supplied for a single order over $100, we do not offer labels for individual items in an order.

Online Exchanges

We no longer offer exchanges - all returns are processed as a full refund and we ask customers to go online and re-purchase the assciated correct size, shape and/or colour. This method is a much quicker way for customers to receive their exchange, rather than waiting for the exchange process to receive their new shipment.

To process a return effectively please contact us using the email below, making sure to include your order number and item you want to return.

Customer Service

02 9502 6200

Where to Mail your Returns and Exchanges:

Once you contact customer service we will process the return and send you a free return shipping label from Australia post. Once you receive your label please package your items safely making sure they wont be damaged during shipment. Please place the Shipping label on the outside of the satchel or package and send it back accordingly, following the Australia Post instructions. 

Web Returns and Exchanges

Skye Group Pty Ltd

18 Forrester Street

Kingsgrove, NSW 2208

Faulty or Wrong Items

If you received a damaged, defective or wrong item in your delivery, call us at +61 (02) 9502 6302

© Skye Group Pty Ltd. Sunseeker Australia

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