FAQ's

Ordering

All products on site that can be added to cart are available for purchase.

To start an order:

  • Add the item(s) to the cart
  • Access the shopping bag in the top right corner of the page.
  • You can either view your bag to review the items in the order or go straight to checkout / payment area.
  • You will then be prompted to checkout using an existing account, creating a new account or as a guest.
  • Enter all relevant shipping and delivery information.
  • Finalise the checkout process by entering your payment information and hit submit order.

We only accept Australian credit card payments, PayPal and Afterpay. If you are overseas and want to process a transaction for a gift for someone in Australia, please use Paypal payment method.

If you did not receive your order confirmation, it may be the case your order has not successfully processed.

It is also possible you may have entered an incorrect email during the checkout process

Alternatively, please check your spam or junk mail folders as first time order confirmations can be located here.

Shipping & Delivery

All orders are shipped from our warehouse in 1-2 days. We use Australia Post epracel for all our deliveries and arrive in 2-8 days depending on location. For more specific information about delivery times follow the link.

All orders ship from our warehouse in Sydney, NSW.

We currently don't ship internationally, but are working hard to enable this soon. Join our newsletter using the link in the footer to find out when this will be available.

If you did not receive your order tracking information, it may be the case you entered an incorrect email when checking out. Alternatively, Please check your spam or junk mail folders as first time order confirmations can be located here.

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